TechcessNewsletter

Our mission is to provide Small and Medium-sized businesses (SMBs) with state of the art Information Technology Outsourcing solutions that have, until now, only been available to larger organizations. New technologies such as remote healing along with best practices and efficient processes have helped many large companies save a great deal of time and money and hence increase productivity.

Top 5 reasons for SMBs to to outsource

1) Cost predictability and control over IT

2) Lack of In-house expertise

3) Improve company's focus

4) Technology complexity and rate of change

5) Difficulty hiring and retaining good IT employees

Time is right SMBs to embrace outsourcing
by Hugh Sazegar
Small and midsized businesses have basically the same, if not more, information technology support needs as Fortune 500 companies, and tremendous growth is forecasted within the next five years in companies providing outsourcing support for this sector. SMBs will be challenged to understand appropriate solutions. According to the 2004 Gartner report on the SMB IT market (defined as companies with one to 999 employees), there are 7.5 million SMBs in the United States with a total IT spending of $140 billion, growing at an 8 percent yearly rate to $180 billion in 2007. finish reading story here

The Importance of Monitoring
by Unknown
Even if the outsourcing contract clearly defines an SLA, the buyer must have the means to independently verify the performance of its IT service provider. While the service provider may provide performance reports, that's like the fox guarding the hen house. When money is on the line, people are prone to cheat. It can even happen internally where bonuses are tied to service level objectives being met and reports being falsified.

For that reason it is wise to get an objective performance assessment from a third party. Then you get away from the question of honesty and objectivity.

Unsatisfactory performance is frequently the cause of a failed outsourcing alliance, analysts say. Without independent IT compliance monitoring, the buyer can be trapped in a doomed relationship with little recourse as customers and dollars fade away.