Business Essentials

Enterprise-level Managed IT support services for SMBs

Business Essentials is the comprehensive suite of the vital IT support services your company needs to continue its growth. It is designed to help every business, regardless of industry, maintain a properly functioning IT environment. Business Essentials combines help desk support, maintenance, security, back-up and monitoring into one affordable and easy-to-understand package. And when an issue arises, Techcess Group’s remote help desk will immediately diagnose, troubleshoot or escalate the issue to our desktop or server specialists within minutes of your phone call. Sign up for Business Essentials now and leverage the extensive expertise of one of the industry’s most innovative managed IT providers for your SMB.

Flat Rate Pricing

Escape the pitfalls of trying to predict your monthly IT costs with Techcess Group’s flat rate pricing. One charge per desktop, per month allows you to budget for your managed IT services without any surprises and better manage growth.

Multiple-Tiered Tech Support Help Desk

Quick access to one of our many remote help desk technicians will begin the resolution of your issue. On average, more than 80% of issues are resolved within the first few minutes. The rest are resolved within 24 hours, minimizing your downtime and getting your employees back up and working. No more waiting for a technician to respond onsite.

Assurance Team

Rely on the expertise of our multi-discipline team of experts dedicated to your satisfaction. Issues are addressed via our quality assurance process to ensure the proper resolution was executed according to your success standards.

Single Point of Contact

No matter what your IT issue – from workstation issues to telephone and other office technology problems – rely on the Techcess Group Help Desk to be your single point of contact for resolution. Techcess Group offers vendor management in order to address all type of IT and office technology issues across the country and even internationally — so you don’t have to.

Add 24/7 support and unlimited confidence

You can make Business Essentials work harder for your company by stepping up to unlimited support 24 hours a day, seven days a week, 365 days a year. Whether you operate from your home, the office or in the field, this added level of support gives you complete access to our help desk experts anytime night or day for resolution of any IT problem. Don’t be caught traveling without mission-critical global support.

Business Essentials Includes:

Unlimited Tech Support Help Desk

At Techcess Group, we have spent years defining processes based on ITIL best practices, designed to resolve most issues within 10 minutes. Our Houston-based, multiple-tiered remote Help Desk quickly performs triage on your IT issues, from email and workstation application difficulties to server and communication issues. Our technicians consult case histories of all past trouble tickets to resolve issues faster. Within minutes, an average of more than 80% of issues are resolved. The more challenging issues are escalated to the correct specialist who will resolve most of them within hours. The remaining, most challenging issues are escalated to our server specialists who will resolve the issue or schedule an on-site visit. Ask for a free cost analysis of the financial impact of your current downtime.

Unlimited Server Monitoring

Remote watchdog protection anticipates problems and guards against hackers, stolen data, malicious employees and unauthorized access. Techcess Group sets server performance redline thresholds in order to prevent delays and downtime. Regular maintenance maximizes your flat-fee monthly expenditures. And robust monthly reports show you exactly how you are spending your money and help plan for future growth.

Weekly Maintenance

We rely on autonomous workflows to eliminate the element of human error. Removal of temporary files, workstation clean-up and defragmentation keep email and applications loading and functioning quickly. Updates are installed to maximize productivity and keep your network running at peak efficiency – with no surprise maintenance costs.

Security/Patch

Techcess Group plans and executes a pro-active, weekly patch schedule to keep your network and workstations up-to-date on necessary fixes to avoid costly downtime or expensive incompatibilities.

Anti-virus

We build a stronger wall around your network, with industry-leading solutions that account for and protect your business from the most recent viruses and malware. Anti-virus is continuously monitored and updated to ensure your assets are always protected.

Anti-spam

Unburden your email server – our “anti-spam checks” diligently filter the annoying and dangerous email and let only acceptable designated communications through. Techcess Group will keep you informed on notorious spammers, which ones are targeting your servers, which emails are scams and which ones are hoaxes.

Server Backup and Imaging

A powerful, yet simple-to-use backup for your business's critical data. Securely transfer designated data to both an East-coast data center and a West-coast data center remotely at the times you designate. In case of data loss, Techcess Group can access your backed up files from one or both data centers and restore them within the hour so you avoid missing deadlines, meetings or presentations.

Email Continuity

Maintain the flow of your business’s email – even if your email server is down. Techcess Group’s email continuity solutions create and preserve “standby mailboxes” that continue to function during an outage, allowing IT experts to spend their time identifying the problem instead of redirecting email.

Purchasing Services

Leverage Techcess Group’s status as a preferred wholesale partner for discounts on leading hardware and software, as well as recommendations on the newest and best technologies. Techcess Group simplifies procurement by searching for the best deal and expediting delivery while building department-level profiles to simplify the ordering process in the future. Reduce your capital expenditures on industry-leading equipment to help realize your company’s growth goals.

Onsite Troubleshooting

One of Techcess Group’s certified technicians will arrive at your location with complete histories of your equipment, network information, past issues and passwords. They employ specially constructed checklists to quickly diagnose and troubleshoot the issue and create a resolution plan based on data from our knowledge database. Techcess Group will then generate a report describing the issue and its resolution for use in the future.

Structured Onboarding Process

Once you engage Techcess Group, we will provide all the necessary training to your new employees – at no additional charge - to address remote support dashboard, generating a help desk ticket, and any specific email or desktop application issues. We follow specific processes designed to minimize employee downtime for training purposes.