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Omni Support offers Small and Medium-sized Businesses a complete computer support solution. For a fixed fee per user and per month, your employees will operate their computers, with peace of mind with our pre-determined quality of service.
Gone are the days when one had to stop working because the computer was down!
In fact, our experienced analysts will solve most problems (more than 80%) remotely
through the network, by using new technologies that allow remote control of computers.
For those issues that require on-site intervention, we guarantee the resolution
within a pre-determined amount of time.
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In addition to commonly used applications such as web browsers, email software, word processors, we support your domain specific applications.
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Solving problems remotely or with on-site intervention, on all supported desktop hardware and software including, but not limited to, desktop operating systems, Microsoft applications as well as Customer’s domain specific applications. |
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Performing all installations, moves, additions or changes (IMACs) for desktop computers and laptops, printers and servers. |
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Participating in all scheduled disaster recovery simulations. |
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Troubleshooting hardware and managing the hardware maintenance activities of third party vendors. |
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Maintaining an accurate and up to date hardware and software inventory (asset and configuration management). |
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Less down time guaranteed. |
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Increased productivity, less peer support. |
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Better IT budget control - one price/PC/month. |
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Focus on your core business, not on fixing IT. |
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Remote problem performance. |
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Fast on-site intervention if needed. |
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Better overall performance with state-of-the-art technology and processes. |
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Automated anti-virus and patch updates. |
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Automated backup services. |
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Proactive server monitoring. |
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Automated software distribution and mass healing. |
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PC configuration control. |
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Self healing. |
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Remote control. |
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Knowledge base. |
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Problem tracking. |
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Automated software distribution. |
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Configuration management. |
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Incident management. |
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Change management. |
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Security management. |
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Asset management. |
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