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All our lines of services leverage our advanced Help desk system, which will be your employees main contact for all issues.
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Answering phones, creating prioritized problem tickets and efficiently tracking them until their resolution. |
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Transferring created tickets to the appropriate resolution team among the Omni Support, Omni Backup, Omni Security, Omni Monitor and Omni Office teams. |
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Escalating the problem for on-site support if physical intervention is required. |
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Automatically linking users and assets; tracking and reporting on problems and changes affecting each asset. |
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Less down time guaranteed. |
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Increased productivity, less peer support. |
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Better IT budget control - one price/PC/month. |
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Focus on your core business, not on fixing IT. |
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Remote problem performance. |
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Fast on-site intervention if needed. |
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Better overall performance with state-of-the-art technology and processes. |
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Automated anti-virus and patch updates. |
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Automated backup services. |
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Proactive server monitoring. |
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Automated software distribution and mass healing. |
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PC configuration control. |
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Self healing. |
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Remote control. |
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Knowledge base. |
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Problem tracking. |
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Automated software distribution. |
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Configuration management. |
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Incident management. |
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Change management. |
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Security management. |
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Asset management. |
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