Assurance Team

Our Assurance Team ensures the work Techcess Group does for your company is not only correct, but properly documented, efficiently completed and to your complete satisfaction.

Quality Control Manager – Maintains the constant flow of open tickets to ensure service level agreements are met. Follows up on all submitted documentation and makes sure it is completed correctly. Distributes customer satisfaction surveys and ensures delivery of monthly utilization reports.

Service Desk Manager – Oversees all tiers of Help Desk. Aids in the triage of issues, ensures timely resolution or escalation of issues.

Server Team Manager – Manages final tier of Help Desk, oversees all server-related issues and proactively monitors server thresholds to address issues in advance.

Account Manager – Your direct connection to Techcess Group for issues beyond the Help Desk. Cultivates and carefully manages the relationship between Techcess Group and your growing company.