Omni Support, IT outsourcing houston, IT support houston, managed IT services, computer support houston

Financial

Omni Support offers Small and Medium-sized Businesses a complete computer support solution. For a fixed fee per user and per month, your employees will operate their computers, with peace of mind with our pre-determined quality of service.

Gone are the days when one had to stop working because the computer was down. In fact, our experienced analysts will solve most problems (more than 80%) remotely through the network, by using new technologies that allow remote control of computers. For those issues that require on-site intervention, we guarantee the resolution within a pre-determined amount of time.

- Less down time guranteed

- Increased productivity, less peer support

- Better IT budget control-one price/PC/month

- Focus on your core business, not on fixing IT

Technologies

- Self healing

- Remote control

- Knowledge base

- Problem tracking

- Automated software distribution

In addition to commonly used applications such as web browsers, email software, word processors, we support your domain specific applications.

- Solving problems remotely or with on-site intervention, on all supported desktop hardware and software including, but not limited to, desktop operating systems, Microsoft applications as well as customer's domain specific applications

- Performing all installations, moves, additions or changes (IMACs) for desktop computers and laptops, printers and servers

- Participating in all scheduled disaster recovery simulations

- Troubleshooting hardware and managing the hardware maintenance activities of third party vendors

- Maintaining an accurate and up to date hardware and software inventory (asset and configuration management).