Omni Office, fax machines, telephones, printers, fax, third party vendors

Financial

Omni Office ensures that your other office equipments such as telephones, printers, copiers, fax machines do not become show stoppers in your daily operations. Our experts can solve many of the problems on these machines but for more complex issues we will contact third-party vendors.

- Less down time guranteed

- Increased productivity, less peer support

- Better IT budget control-one price/PC/month

- Focus on your core business, not on fixing IT

Technologies

- Self healing

- Remote control

- Knowledge base

- Problem tracking

- Automated software distribution

- First level Support of Fax, Printers, PBX, Copiers and Telecommunications and escalation to third party vendors currently being used by the Customer if required.

- Efficient tracking of issues from creation until resolution through an advanced Problem Ticketing system by our Hekpdesk agents. Users will initially contact the Help desk to report problems with office equipment or change requests. The Helpdesk will log the ticket and escalate it to a support staff for resolution, based on priority