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Financial
All our lines of services leverage our advanced Help desk system, which will be your employees main contact for all issues.

- Less down time guranteed

- Increased productivity, less peer support

- Better IT budget control-one price/PC/month

- Focus on your core business, not on fixing IT

 
Technologies

- Self healing

- Remote control

- Knowledge base

- Problem tracking

- Automated software distribution

 

- Answering phones, creating prioritized problem tickets and efficiently tracking them until their resolution

- Transferring created tickets to the appropriate resolution team among the Omni Support, Omni Backup, Omni Security, Omni Monitor and Omni Office teams

- Escalating the problem for on-site support if physical intervention is required

- Automatically linking users and assets; tracking and reporting on problems and changes affecting each asset.

 

 

 

 

 
Operational

- Remote problem performance

- Fast on-site intervention if needed

- Better overall performance with state-of-the-art technology and processes

- Automated anti-virus and patch updates

- Proactive server monitoring

- Automated software distribution and mass healing
Processes

- Configuration management

- Incident management

- Change management

- Security management
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