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Unlimited Helpdesk Support with Remote Resolution
Weekly Proactive Maintenance
  • Defrag PC to remove unnecessary files and create more useable space
  • Problem-resolution without disturbing  daily work functions
  • Monitor any unusual activity and take action accordingly
  • Personal interface with certified and trained technicians that can directly answer your questions
  • Most issues resolved within 1 hour remotely
Security and Patch Management
  • Best practices implemented to prevent outages (eliminating downtime)
  • Detect system failures and resolve them before they affect your environment
  • Keep track of long term changes in network performance and usage.
  • Weekly security updates done remotely
  • Weekly application patches done remotely
  • Reports of attacks prevented and patches implemented every month
Proactive Server Monitoring
  • Fast on-site interventions
  • On-Site Resolution Specialists and Deployment Engineers will make sure that any unresolved issues will be addressed in a timely manner at your premises
  • Includes training employees on how to effectively use our implemented systems
Unlimited On-site Support

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Techcess Group | 3100 Timmons Lane, Suite 350 | Houston, TX 77027 | (832) 533-9670